Refund Policy

This refund and exchange policy has some inconsistencies. It first states that refunds will be credited to the original form of payment but later says My Boots does not offer refunds, only exchanges. To improve clarity, you might want to explicitly state if refunds are available under any circumstances or if exchanges are the only option.

Would you like me to rewrite this to make it clearer and more professional?

Here’s the updated version with "My Boots" replaced by "CherishVid":

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Please note that all returns for refund items must be sent via recorded delivery, and customers need to supply proof of postage and full tracking details to receive a full refund for goods.

Exchanges/Returns:

CherishVid does not offer refunds and ONLY offers exchanges on products that are defective or damaged.

Please contact us with your order number via email at shop@cherishvid.co.uk, and we will respond within 24 to 48 hours.

Returns and exchanges are at the discretion of the CherishVid customer service team.

CherishVid is a valued company that supports its customers. Please be polite to staff—any form of verbal or written abuse will not be tolerated. Customers who are abusive in any way will be refused returns or exchanges. CherishVid has a zero-tolerance policy.

Our customer service team operates Monday to Friday, 9 AM to 4 PM UK time.

Please note that our customer service team will be unavailable from 24/12/24 - 26/12/24 and from 30/12/24 to 02/01/25.

Money-Back Guarantee:

The 30-day money-back guarantee applies only to products that have been delivered damaged or defective.

The money-back guarantee is subject to CherishVid customer service approval.

Let me know if you need any more edits! 😊

Here’s the revised version with the updated email domain:

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Please note that all returns for refund items must be sent via recorded delivery, and customers need to supply proof of postage and full tracking details to receive a full refund for goods.

Exchanges/Returns:

CherishVid does not offer refunds and ONLY offers exchanges on products that are defective or damaged.

Please contact us with your order number via email at shop@cherishvid.com, and we will respond within 24 to 48 hours.

Returns and exchanges are at the discretion of the CherishVid customer service team.

CherishVid is a valued company that supports its customers. Please be polite to staff—any form of verbal or written abuse will not be tolerated. Customers who are abusive in any way will be refused returns or exchanges. CherishVid has a zero-tolerance policy.

Our customer service team operates Monday to Friday, 9 AM to 4 PM UK time.

Please note that our customer service team will be unavailable from 24/12/24 - 26/12/24 and from 30/12/24 to 02/01/25.

Money-Back Guarantee:

The 30-day money-back guarantee applies only to products that have been delivered damaged or defective.

The money-back guarantee is subject to CherishVid customer service approval.